Payments

A non-refundable deposit of 30% of the rental is payable by way of BACS transfer on booking, when you place your booking you will receive a further email with instructions on how to transfer the sums.

Bookings are held for 3 working days only. The balance of the rental is payable 6 weeks prior to arrival. For bookings made less than 6 weeks in advance, the total amount is payable on booking.

Cancellation

We strongly recommend that you take advantage of holiday cancellation insurance. In the event of a cancellation by you after the balance has been paid we will always refund the rental if we can re-let the cottage. However should re-letting be not possible then you will be liable for the balance of the tariff.

Breakages

We understand that accidents happen, please tell us when they do. We want to make sure that all of our guests have access to a fully equipped cottage. For any deliberate or excessive damage we may need to charge you for any repair work undertaken in order to return the premises to the standard required for future guests

Number of Guests per Cottage

The number of guests (not including cots) permitted in each cottage is clearly stated on the Web Site. The owners reserve the right to decline accommodation and order any unauthorised person off the premises.

Injury and Damage

The owners accept no liability for any accident, injury, loss or damage sustained by any guest, their family, visitors, animals, vehicle or personal effects however caused.

Right of Entry

The owners reserve the right to enter any of the cottages at any reasonable time to effect emergency repairs but in so doing agree to respect the privacy and confidentiality of the guests.

Pets

Pets are accepted strictly by prior arrangement (at a cost of £20.00 per dog) and on the condition that they are completely house trained, well behaved, kept off the soft furnishings or beds and exercised away from the cottages. All dogs must be kept on a leash when around the cottages (but can be let off the lead in the grounds) and not be left unattended in the cottages at any time. If excessive damage is caused by your pet, we may need to charge you for any repair work/cleaning in order to return the cottage to the standard required for future guests.

Standards of Behaviour

All guests are asked to have appropriate respect for other guests and for our neighbours. Any excessive nuisance, disturbance or noise could lead the owners to request that you leave the premises immediately without a refund. Please do not use our internet to download or access any unlawful or obscene material.

Smoking

Smoking and vaping is not permitted in the cottages or in the communal areas. If you do not comply with this we may charge you for any and all costs we incur in cleaning your cottage (including but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke free environment.

Complaints

We want our guests to be totally satisfied with all aspects of their holiday at Lower Trengale. Please talk to Gemma or Andy immediately if you have any reason to complain so that any problems may be solved as quickly as possible.

Arrival and Departure

Bookings are from 4pm on the day of arrival to 10am on the day of departure. Timing on winter bookings and short breaks are flexible (with prior agreement). Guests are asked to leave their cottages clean and tidy when vacating them.

Length of Bookings

We are unable to take bookings for longer than 4 weeks; any bookings made that are longer than 4 weeks will need to be cancelled.

Covid-19

The owners of Lower Trengale will always follow the advice of government and the local authority with regards Covid-19. Should the authorities place restrictions that prevent the holiday from going ahead then under this specific scenario any deposit/balance payments will be refunded in full or credited against future bookings within the 12 months following your cancellation.